Unable to start the environment. To retry, refresh the browser or restart by selecting Actions, Restart AWS CloudShell

0

Even though I'm using Root User and I don't think it's a browser problem because another root user can be used normally. I tried to simulate here https://policysim.aws.amazon.com and the permission column said allowed both CloudShell Create & StartEnvironment. How should I do?

Thank you very much.

asked 2 years ago2702 views
2 Answers
1

First of all, we strongly recommend that you do not use the root user for your everyday tasks, even the administrative ones. Instead, adhere to the best practice of using the root user only to create your first IAM user. Then securely lock away the root user credentials and use them to perform only a few account and service management tasks. Please refer to the documentation for more information.

Creating a CloudShell environment might fail due to many reasons. You can try the following options:

  • Make sure you launch the CloudShell in a supported region
  • Ensure there are no policies that could be denying CloudShell, e.g. SCP (AWS Organizations), managed policies, permission boundaries
  • Make sure your machine's time is accurate (e.g. synchronize your time using a time server)
  • Make sure your account is fully verified (if it's a brand new account) - contact AWS Support for that
  • Try restarting CloudShell via Actions --> Restart CloudShell
  • Try deleting the home directory via Actions --> Delete AWS CloudShell home directory
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answered 2 years ago
  • Make sure you launch the CloudShell in a supported region I use ap-southeast-2.

    Ensure there are no policies that could be denying CloudShell, e.g. SCP (AWS Organizations), managed policies, permission boundaries
    

    Only 1 (AdministratorAccess) policy applied.

    Make sure your machine's time is accurate (e.g. synchronize your time using a time server)
    

    I use another account, it can use normally.

    Make sure your account is fully verified (if it's a brand new account) - contact AWS Support for that
    Try restarting CloudShell via Actions --> Restart CloudShell
    

    Tried

    Try deleting the home directory via Actions --> Delete AWS CloudShell home directory
    

    Tried

    Thank you very much.

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Has anyone solved this issues?. I am getting same for a new account

Unable to start the environment. To retry, refresh the browser or restart by selecting Actions, Restart AWS CloudShell. System error: Environment was in state: CREATION_FAILED. Expected environment to be in state: RUNNING. To retry, refresh the browser or restart by selecting Actions, Restart AWS CloudShell.

answered 2 years ago
  • I created the AWS Support case

  • Got the same message launching CloudShell. Did got an answer and way around?

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