AWS Connect and Kinesis Video Streams Voicemail Solution

Thank you for reaching out to us regarding the above query.

Is the way the audio file sounds indicative of a networking issue or a construction issue?

• Generally, if there is a construction issue, the recording itself might not be getting populated. However, if the recording is there, it points more towards networking side. However, in the mentioned common issues over GitHub, one of the issue discussed is when the voicemail audio is garbled. You may refer to it over here for reference.

What are some specific trouble spots I might be missing with data coming from Connect through Kinesis and finally to Lambda for construction

• Your understanding is indeed correct, as per the architecture the flow seems to be Connect >> Kinesis >> Lambda >> S3 Bucket. Further, it would be best to check lambda function logs to see if the lambda is processing the incoming triggers without any errors. You can also check the contact flow logs to track down the flow.

I hope that the above information is helpful to you. Having said that, in case you are still facing challenges, please feel free to open a support case with AWS using the following link which would allow us to check the resources internally.