Amazon Lex's intent is not identified in contact flows or customer information is not recognized

Question

I have created my Lex bot which is working perfectly fine.
I have already created the chat flow for my AWS Connect and added the Lex bot to it.
On my Amazon Connect flow i have added the Set Voice block before the Customer Input (Spanish US) I checked to have the same voice and language.

The issue is that my contact always ends up on Error State and closes the connection but i get no logs when testing on Connect.

Magda · Answer

If you are trying to create a chat flow, the use of the set voice block would create the error. Why would you want to set the voice on a chat flow?
Can you describe the desired experience you are trying to implement for your customer? Do you want this experience to work both for voice and chat?

Giovanni Lauria · Answer

The issue here is most likely that the language set in the Amazon Connect contact flow does not match the language model used to build the Lex bot.

https://docs.aws.amazon.com/connect/latest/adminguide/set-voice.html

David Macias · Answer

Can you post a shot of your flow and the get customer input block?

david

Amazon Lex's intent is not identified in contact flows or customer information is not recognized

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