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Business Plan to Developer Plan

0

Our site is down and we believe that it's a server error.

If we are to upgrade our plan from Basic to Developer Plan, will the Technical Support be able to solve this? Or is it just an agent who will answer our queries but not really have the power to make adjustments and corrections with our site? We're contemplating if it's worth it to upgrade.

Topics
Cloud Financial Management
Tags
AWS Savings Plans
Language
English
rePost-User-4714511
asked a year ago254 views
1 Answer
0
Accepted Answer

If the site is down due to AWS services, a technical inquiry could be used.
However, if the problem is caused by something other than an AWS service (e.g., OS error or application error), you must resolve it.
Also, AWS support will not make any changes to the configuration, so you will have to do it yourself.

https://aws.amazon.com/jp/premiumsupport/plans/

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EXPERT
Riku_Kobayashi
answered a year ago
  • rePost-User-4714511
    a year ago

    Thanks for the response! To be honest, we're not really technically savvy, and our developer is asking us to pay a maintenance plan which is too pricey compared to our app's income. We're planning to upgrade our plan hoping that AWS Tech Support can fix it. However, we really are not sure whether it's a server error. All we know is, the instance wasn't running after the site was down. We increased the instance to 2XL but still, it's not running. :( Anyway, thank you for your response. We'll try to read more on these.

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