Thank you for using our services. I apologize for the trouble & any concerns this has caused. I suggest reaching out and responding to the most recent message that you received from our Support team. They may be able to provide you with further assistance for this.
While you wait to hear back from Support, I also suggest reading through these resources for a possible solution or workaround: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/vpc-migrate.html & https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/terminating-instances.html.
Thank you for your patience,
— Thomas E.
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