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Barge-in Live conversation Failed || Amazon Connect
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Barge-in Live conversation Failed with error code 429.Attached screenshot.
I have reviewed my all configuration & rights which looks fine still issue persist.
2 Answers
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429 is a throttle error. Are you doing this via a custom app? Can you double check that this happens on other browsers? Any chance multiple people are monitor at the same time?
David
answered 2 years ago
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Please make sure CCP of supervisor is opened as to Barge-In supervisor will be receiving contact on CCP. If Eye button is pressed twice it can result POST 429 -- Too many requests error
answered 2 years ago
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Hi David, No, i'm not using any custom app. I also tried multiple browsers but it's still same.
No only one person try to barge in a conversation but still issue persists.