All of a sudden my LightSail Instance/Website is not working


Hi, My LightSail instance is not getting connected. I cannot RDP to the server, it say's instance is taking time to connect. The website is not working either. It was working fine previous day. What should be the problem?

Enter image description here

More investigation Enter image description here

As you can see here, the instance status check failures is 1.


asked a year ago274 views
1 Answer

I have one suggestion based on the information provided:

Under the "Metrics" tab on your instance management page, there is a graph showing the average CPU usage of your instance. Notice that there is a sustainable zone and a burstable zone. If your instance CPU usage is consistently in the burstable zone (or if a given burst is too high), you may experience issues with instance availability. Depending on your use-case, it may be worthwhile to upgrade to a more powerful instance type in order to increase availability by remaining in the sustainable zone.

answered a year ago
  • Thank you for the suggestion,

    When checked "Matrics", CPU Burst capacity percentage is 100 even though the server was not in used for the past few days.

    I created a new instance (upgraded) using a snapshot of the current instance. Even the new instance not working.

    Any idea why?

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions