how can use amazon connect to india customer

I understand your requirement - you want Indian customers to see Indian caller ID for outbound calls and dial Indian numbers for inbound calls, while keeping your Connect instance in Singapore.

Based on the coverage documentation, for India:

• DID and Toll-free numbers are available
• National Outbound, International Outbound, Porting, Multi-Carrier, and Custom Caller ID are not supported

For your use case:

• Inbound calls: You can get Indian numbers through our carrier partner and map them to your Singapore Connect instance
• Outbound calls: Since Custom Caller ID is not supported for India, displaying Indian caller ID for outbound calls may not be possible

Next steps:

1. Contact our carrier partner for India to confirm what's available: https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf
2. For mapping numbers to your instance: https://docs.aws.amazon.com/connect/latest/adminguide/third-party-numbers.html

Hi,

I have checked Region requirements for ordering and porting phone numbers in Amazon Connect and India region is not support, So is there any work arround or any other solution to resolve my above requirement.

Regards Mahendra Kumar

Based on your requirements, here's how you can approach this situation:

For outbound calls showing an Indian caller ID: You can set up a custom caller ID for outbound calls by contacting AWS Support with the following details:

• Your Amazon Connect instance ARN
• The list of Indian phone numbers you want to display as the outbound caller ID
• Proof of ownership of these numbers (can be found on your latest invoice within 30 days)
• A detailed and valid use case explaining your requirement

After AWS Support approves your request, you'll be able to set up your external Indian numbers as the outbound caller ID, allowing your Indian customers to see a local number when your agents call them.

For inbound calls using Indian numbers: Since Amazon Connect is not available in India and you cannot port Indian numbers directly, you'll need to request international phone numbers through AWS Support:

1. Create an AWS Support case under "Connect (Number Management)" with the category "Special Phone Number Request"
2. Specify exactly how many Indian numbers you need
3. Provide all required information about your request

Note that local regulations may require a local office address and specific identification documents to claim Indian phone numbers. The process for obtaining international numbers can take 2-6 weeks, and in some cases up to 60 days.

For routing media in India: This is a more complex requirement as Amazon Connect instances are region-specific. You might need to explore additional solutions like using third-party telecom providers that can handle local media routing while integrating with your Singapore-based Amazon Connect instance.
Sources
Set up a customer caller ID in Amazon Connect | AWS re:Post
Request numbers or international numbers for Amazon Connect - Amazon Connect