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MediaTailor relative program issue

0

Hello I am having issue while scheduling program with mediatailor. I have schedule a program (i.e Program A) for next week and now I am trying to schedule another program (i.e Program B) for this week but I am getting error. I am passing "Program A" as relative program for "Program B" and I am getting this error:

You tried to use [Program A] as a relative program in channel [abc-channel]. You can't use programs that are currently playing or scheduled to play soon. Choose a different relative program.

  • Ron_H SUPPORT ENGINEER
    2 years ago

    Question: Do you have Program A scheduled multiple times, by chance, close to current time when you see this issue? The error seems to suggest Program A is either playing at the time or scheduled to play in the near future. Please confirm for me? Thanks!

  • Adeel
    2 years ago

    No Program A is scheduled only once and there is no other program in between A and B.

Topics
Media Services
Tags
AWS Elemental MediaTailor
Language
English
Adeel
asked 2 years ago270 views
1 Answer
0

In order to research this more fully, we would need to investigate your channel information using the URL, ARN or account # and channel name (Please do not post those here). If you have a developer support plan, I recommend opening an email case to provide that information securely.

https://aws.amazon.com/premiumsupport/plans/

AWS
SUPPORT ENGINEER
Ron_H
answered 2 years ago

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