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/Detecting multiple instances of the AWS Softphone across tabs using connect streams API/

Detecting multiple instances of the AWS Softphone across tabs using connect streams API

0

I've been looking through this documentation: https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md

I can't find anything that will allow me to detect what the original/contact softphone is, and what the signalling only softphones are.

Does this functionality exist? Is it possible to get the ID for the current softphone tab?

1 Answers
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Hello,

Since the connect streams API is using WebRTC you may need to utilize the https://github.com/aws/connect-rtc-js feature if you're use case isn't possible with the connect-streams API. The connect streams API allows you the extend the default behaviors of Amazon Connect so it depends on what you're trying to accomplish. For further details on the APIs capabilities the best spot would be to open a GitHub issue with snippets of code you're using. There the team can see if you're use case is possible with the specific API.

SUPPORT ENGINEER
answered a month ago

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