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Certification exam invalidation appeal (Case [removed]) - No respnse after multiple submissions, deadline approaching

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I'm appealing the invalidation of my AWS Certified Solutions Architect - Associate exam, taken August 14, 2026, under AWS's Data Forensics Policy. My appeal was submitted via the official Training & Certification support form and referenced "statistical anomalies" with no specific details on what triggered the flag. So far I've submitted:

  • Case [removed] (Training & Certification Contact form)
  • Case [removed] (Training & Certification Contact form)
  • Console Case [removed] I have not received a substantive response on any of these cases. My appeal has a 14-calendar-day deadline from the invalition notification, and I'm concerned about missing it due to the lack of response, not due to any failure on my part to submit a complete appeal. Could someone help escalate this to the Ceretification Security team, or advise on the correct channel given the lack of response through the standard support form and console? Thank you
1 Answer
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Accepted Answer

I understand your concern about the approaching deadline for your certification exam appeal. When exam results are invalidated due to data forensics findings, you have 14 calendar days from the exam or sanction date to submit an appeal. It's important to note that appeals should be submitted to AWS Training & Certification Customer Service or the AWS Certification Security team, and you should ensure your initial appeal includes complete information, as subsequent submissions typically aren't considered unless specifically requested.

For matters related to certification exam appeals and invalidations, the appropriate channel is through AWS Training & Certification support, which you've already attempted. Since you're experiencing delays in receiving a response and are concerned about the deadline, I'd recommend visiting the AWS Support Center at https://console.aws.amazon.com/support/ to add correspondence to your existing cases, clearly noting the urgency of the approaching deadline.

Additionally, you may want to review your AWS Support plan options, as different support tiers offer varying response times. If you haven't already, ensure that your appeal includes all relevant information about your exam experience and any factors that might explain the statistical anomalies mentioned in the invalidation notice. The investigation process requires full cooperation and complete information from candidates, so providing thorough details in your appeal is essential.

The certification security team will review your appeal according to their established process, and while I cannot expedite individual cases, making sure your correspondence clearly indicates the time-sensitive nature of your situation may help ensure appropriate attention to your appeal.
Sources
Protecting AWS Certification value through security measures | AWS Training and Certification Blog

answered 14 days ago

AWS
SUPPORT ENGINEER

reviewed 14 days ago

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