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AWC Connect Flow Outbound calling - Hear the call being answerd

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I am wanting to update our outbound call flow yo allow the agent making the call to be able to hear the call being answered. So they know if the customer has picked up or if I have reached a machine. How can this be accomplished?

Topics
Business Applications
Tags
Amazon Connect
Language
English

asked 4 years ago714 views

1 Answer
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In your outbound flow, can you ensure 'Answering machine detection' is enabled. Please refer the document for more detail.

https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html

AWS

answered 4 years ago

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