block sending email to a specific address

0

Hi,

I use amazon ses stmp on Wordpress to send emails. I use wp mail smtp plugin for that. I sell digital products. When a customer buys something, he gets automatically an email with his files and another email about his account. Sometimes people type a wrong email by mistake like xxx@gnail.com or xxx@yaho.com.

When someone types a wrong email, I get a notification from amazon ses in my bounce email address that the email is not sent.
This email goes automatically in amazon ses global suppression list and after 14 days Amazon SES automatically removes the address from the global suppression list and WordPress tries to send again emails to this wrong address.

This impacts my bounce rate on amazon ses, so I want to know how to block a wrong email definitely on amazon ses so it will not be removed from the global suppression list after 14 days. Thanks

asked 3 years ago313 views
6 Answers
0

Hi emyabdel,

You can use the account-level suppression list to prevent sending email to addresses that previously produced a bounce or complaint event. When Amazon SES adds an address to your account-level suppression list, it remains there permanently (or until you delete it manually).

You can find more information about setting up the account-level suppression list at https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html.

Hope this helps. Thanks for using Amazon SES!

Brent @ AWS

answered 3 years ago
0

Thanks for your replay. I know just the global suppression list it's the first time I know about the Account-Level Suppression List. My Amazon SES is created before November 25, 2019 so I don't have it by default. This tutorial is very complicated for me, is there an easiest tutorial to learn how to configure the account-level suppression list?

answered 3 years ago
0

Hi,

I am also new to Amazon. I found this videos helpful:

https://www.youtube.com/watch?v=Pk5x1diFwg8
This blog also explain how to install: https://cloudacademy.com/blog/how-to-use-aws-cli/

Once you finish installing AWS CLI, at the command line, enter the following command to create the Account-Level Suppression List:

aws sesv2 put-account-suppression-attributes --suppressed-reasons BOUNCE COMPLAINT

You get more commands and info here:
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html

I hope it helps!

answered 3 years ago
0

Ah, thanks so much, the tutorial that you gave me was easy and it's configured now. I have just a last question: if there's a bounce, the email address is added automatically to the account level suppression list or I should add it manually?

answered 3 years ago
0

Yes, bounces and complaints are added automatically to the list.

You must be aware that Gmail doesn't provide complaint data to Amazon SES. If a recipient uses the Spam button in the Gmail web client to report a message that they receive from you as spam, they aren't added to the account-level suppression list.

When you send for the fist time, you can check if Amazon SES is adding complaints and bounces with this command:

aws sesv2 list-suppressed-destinations

And you will get something like this, with all the mails added by Amazon SES: (I have only one in my list)

C:\>aws sesv2 list-suppressed-destinations
{
    "SuppressedDestinationSummaries": [
        {
            "EmailAddress": "info@domain.net",
            "Reason": "BOUNCE",
            "LastUpdateTime": 1587170927.661
        }
    ]
}
C:\
>```

You can get more info here:  
  
**https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html]**   
  
I hope it helps!
answered 3 years ago
0

Yes you help me a lot really thanks so much.

answered 3 years ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions