Bug in sending email from a specific verified identities from SES

0

Hi,

We are using SES, (currently using region N. Virginia) from last 5 years. Everything is working fine. We are using domains and email ids as verified identities, and we are able to send email from those identities. However we are facing issue with two specific verified identities (emails), from which we are not able to send email. We get success response from ses api, however none of the recipient receives email.

Please find the details and responses from SES APIs

API response for identity: alumni.admin@spjimr.org { ["data":"Aws\Result":private]=> array(2) { ["MessageId"]=> string(60) "0100017de1d3165c-f0145929-826d-408a-ba91-ae3e3bd4e515-000000" ["@metadata"]=> array(4) { ["statusCode"]=> int(200) ["effectiveUri"]=> string(37) "https://email.us-east-1.amazonaws.com " ["headers"]=> array(5) { ["date"]=> string(29) "Wed, 22 Dec 2021 11:07:27 GMT" ["content-type"]=> string(8) "text/xml" ["content-length"]=> string(3) "326" ["connection"]=> string(10) "keep-alive" ["x-amzn-requestid"]=> string(36) "2002009e-3849-448c-a7d4-bf2e2641fc08" } ["transferStats"]=> array(1) { ["http"]=> array(1) { [0]=> array(0) { } } } } } ["monitoringEvents":"Aws\Result":private]=> array(0) { } }

API response for identity: alumnioffice@spjain.org { ["data":"Aws\Result":private]=> array(2) { ["MessageId"]=> string(60) "0100017de1dfb9c9-3baf69ef-a7c1-4978-9415-1cb2e6450adb-000000" ["@metadata"]=> array(4) { ["statusCode"]=> int(200) ["effectiveUri"]=> string(37) "https://email.us-east-1.amazonaws.com " ["headers"]=> array(5) { ["date"]=> string(29) "Wed, 22 Dec 2021 11:21:15 GMT" ["content-type"]=> string(8) "text/xml" ["content-length"]=> string(3) "326" ["connection"]=> string(10) "keep-alive" ["x-amzn-requestid"]=> string(36) "8fb5e332-43b3-43bb-b935-57876ace13f3" } ["transferStats"]=> array(1) { ["http"]=> array(1) { [0]=> array(0) { } } } } } ["monitoringEvents":"Aws\Result":private]=> array(0) { } }

Please help us resolve this bug. As This seems to be a SES's internal bug or issue, however AWS doesn't provide even basic technical support, which is very bad for a company like amazon.

asked 2 years ago374 views
2 Answers
0

Are you getting any telemetry from notifications on the feedback topics?

answered 2 years ago
0

Hello and thank you for contacting AWS re:Post!

I reviewed your information and have some feedback for you. I used the message IDs provided in your post to confirm the messages were soft bounces due to DMARC authentication failures. SES is returning the error provided by the receiving mail transfer agent (MTA); the error is not originating from SES but being passed back through SES. The email used to send the message is showing verified, but custom MAIL FROM address is showing a pending status.

550-5.7.26 Unauthenticated email from spjimr.org is not accepted due to domain's DMARC policy. Please contact the administrator of spjimr.org domain if this was a legitimate mail. Please visit https://support.google.com/mail/answer/2451690 to learn about the DMARC initiative.

Please also visit the AWS documentation link for details on complying with DMARC using SES (1) and this AWS documentation for setting up custom MAIL FROM domain (2), which includes instructions for both verified domains and verified email addresses. Looks like you are trying to use a custom MAIL FROM using a verified email address.

Thank you!


-- Resources --

  1. https://docs.aws.amazon.com/ses/latest/DeveloperGuide/send-email-authentication-dmarc.html
  2. Setting up a custom MAIL FROM domain - Configuring the MAIL FROM domain - https://docs.aws.amazon.com/ses/latest/DeveloperGuide/mail-from.html#mail-from-set
AWS
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Ron_H
answered 2 years ago

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