Account Verification Phone verification

Question

I’m facing an account activation issue and am stuck at step 4/5 (phone verification).

I’ve opened multiple support cases, but only received automated (AI) replies. I also tried different categories to access the chat option, but still didn’t get any useful response—even through chat.

Is there any way to contact a ***REAL PERSON*** to resolve this? Opening cases seems useless as I only get automated replies.

AWS Support - Elle · Answer

Hi Frankie,

I've shared your concerns to our team internally.

If you've additional questions during this time, please update them to your case for Support visibility, as we wont be able to share case details via this platform.

\- Elle G.

Emmanuela Opurum · Answer

This is a common issue, here is what works.
**Try these steps in order**:
Go to https://aws.amazon.com/contact-us and choose Account and Billing as your reason. This gets you to a real person faster than raising a technical case.

When opening a support case, pick Account and Billing → Account → Account Verification. Do not pick anything under Technical, those go to bots.
In the description box, write this exactly: "I need help from a real support agent. I cannot fix this account verification issue on my own." This helps make sure a human picks it up.

If you still hear nothing, you can request a phone call. Account issues qualify for phone support even on the free plan:
https://aws.amazon.com/contact-us/aws-chat-support/

**One thing to check:**
AWS does not accept VoIP numbers (like Google Voice or Skype) for phone verification. If that is the number on your account, swap it for a regular mobile number and try again.

**Reference**:
AWS Support contact options:
https://aws.amazon.com/premiumsupport/

Account Verification Phone verification

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