1 Answers
0
Hello Erica! There are some services that are not available for new customer accounts. I apologize for the inconvenience. Can you provide the case number(s) that you have used to attempt to remove this restriction? I will take a look and see if I can personally discuss this with the Service Team.
If you have multiple accounts, you might want to reply to the original case and include them for reference, so that the Service Team can take a look at the previous accounts to see if they can remove the restriction based on your other accounts usage.
Have a great day ahead!
Relevant questions
Mobile phone account loses data
asked 3 years agoAws Activate Provisioned Account : Can't provision a Phone Number in Amazon Chime
asked 21 days agoCannot Provision Number in Chime
asked 6 months agoAmazon Connect Dropping Inbound Calls Instead of Transferring to External Phone Number
Accepted Answerasked 8 months agoTransfering phone number to a new instance
asked a year agoCannot Provision Number in Chime
asked 7 months agoIs it possible to migrate a Pinpoint Phone Number into another account?
asked 3 days agohow to use the phone numbers validation service?
asked 4 days agoAWS connect Phone number creation
Accepted Answerasked 5 months agoOne phone number for Amazon Connect AND Pinpoint
Accepted Answerasked 7 months ago
Hello Mr. Francisco
Thank you for your reply!
This is the case number of my request : 10399372901
I am paying my bill for 2 months now I even pay the business support amounting of 75$. but unfortunately I still not able to remove my restriction.
Thank you!
Best regards, Erica Legarda
Hi Erica, I have let the Service Team and the current assigned engineer on your case know of your interest to use the Chime service. From the comments I saw in the case, I understand the Service Team will reach back to you with an update in the following days. As I mentioned, if you have several AWS accounts (such as a production account), please be sure to provide it in the case so the Service Team can take a look and see if they can remove the restriction. Have a great day!