Hello Erica! There are some services that are not available for new customer accounts. I apologize for the inconvenience. Can you provide the case number(s) that you have used to attempt to remove this restriction? I will take a look and see if I can personally discuss this with the Service Team.
If you have multiple accounts, you might want to reply to the original case and include them for reference, so that the Service Team can take a look at the previous accounts to see if they can remove the restriction based on your other accounts usage.
Have a great day ahead!
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