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Support Case Unassigned for 5 Days: Urgent Billing Issue Needs Attention

-1

Hello AWS Community,

I urgently need guidance on how to escalate a support case that has been unassigned for 5 days.

Background: I accidentally overused AWS Location Service while working on the AWS AI Agent Global Hackathon, resulting in an unexpected monthly bill of approximately $300 (significantly higher than my normal usage). I immediately stopped all AWS Location services, and opened a support case requesting a fee waiver, explaining that this was an unintentional usage spike caused by testing without proper API call limits and misunderstanding of the pricing model for my use case.

Current Issue: Support case opened 5+ days ago Case remains unassigned with no response from AWS Support No acknowledgment or estimated response time provided This is causing significant financial concern as a student

Topics
Cloud Financial ManagementFront-End Web & Mobile
Tags
Amazon Location ServiceSupport CaseAWS Billing
Language
English

asked a year ago147 views

1 Answer
0

Hi Atharva,

I'm sorry about the time it is taking for you to receive a response on your support case. If you'd like to get eyes on your case immediately, you can request a phone or chat contact instead.

-Nicola R.

AWS
EXPERT

answered a year ago

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