Mobile Number Porting for Amazon Connect

Question

Hi, 
We have a customer query from Australia. Below are the points which we need to clear:
1) Customer has 50 Australian mobile numbers they want to port those numbers to Amazon Connect.
2) Can we use the same numbers for voice and SMS?

Regards, 
Ibrahim

Chris · Answer

No. Countries where mobile numbers are supported by Amazon Connect are explicitly listed in the [Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) and on the [Phone Number Requirements](https://docs.aws.amazon.com/connect/latest/adminguide/phone-number-requirements.html) page of the administrator guide.
Mobile numbers in Australia are not supported, only DIDs and Toll Free services.

Rajil_P · Answer

Hello Ibrahim,

1. Yes, all the 50 numbers can be ported to any Amazon Connect instances in ap-southeast-1, ap-southeast-2, ap-northeast-1 and ap-northeast-2. You will need to produce the following documents over a support case to proceed with this request: 
* Last invoice
* Letter of Authorization (LOA)
* Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

You can read more about it [here](https://docs.aws.amazon.com/connect/latest/adminguide/phone-number-requirements.html#australia-regulations).

2. No, we do not have the provision to use the same number for both voice (on Connect) and SMS.

Mobile Number Porting for Amazon Connect

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