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Can’t access Amazon Textract — redirected to “Complete your account setup” even with active free tier

-1

Hi everyone,

I’m trying to test Amazon Textract, but every time I access the service I get redirected to this page:

“Complete your account setup – Thanks for signing up for Amazon Web Services...”

I’ve already checked everything mentioned in the checklist:

  • My AWS account is active (free tier).
  • I have a valid payment method added.
  • I’ve received and activated promotional credits (US$100 valid until January 2026).
  • There are no pending issues under Billing & Cost Management.
  • It’s been more than 24 hours since account creation.

Despite all that, I still can’t open the Textract console or call the API — it always redirects to the setup page.

Does anyone know what might be blocking access or if there’s an additional verification required to enable Textract (like manual validation or regional restriction)?

Thanks in advance!

1 Answer
0

Based on your description, it sounds like you're encountering an IAM permissions issue with Amazon Textract rather than a problem with your account setup or Free Tier status.

Even when using the Free Tier, you need to have the proper IAM permissions configured to access Amazon Textract. The error message redirecting you to "Complete your account setup" might be misleading, as your account appears to be properly set up with a payment method and promotional credits.

To resolve this issue, you should check whether your IAM user has the appropriate permissions for Textract operations. You may need to attach a policy to your IAM user that allows Textract actions, particularly the "textract:DetectDocumentText" permission.

Here's an example of an IAM policy you could attach to grant the necessary permissions:

{
"Version": "2012-10-17",
"Statement": [
{
"Effect": "Allow",
"Action": [
"textract:DetectDocumentText"
],
"Resource": "*"
}
]
}

Additionally, if you're trying to use certain Textract features that require passing a role to the service, you might need the "iam:PassRole" permission as well.

After updating your IAM permissions, you should be able to access the Textract console and API without being redirected to the account setup page.
Sources
Access to Textract on Free Version | AWS re:Post
Troubleshooting Amazon Textract Identity and Access - Amazon Textract
Getting Started with Amazon Textract - Amazon Textract

answered a year ago

AWS
EXPERT

reviewed a year ago

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