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How to resolve new user access issue

0

Added new user to my AWS account. User received email with login instructions. When clicked on link, the user was directed to the "New User Sig Up" screen with request to enter a new password. But the user keeps getting error message "It's not you, it's us. We couldn't complete your request right now. Please try again later". The user has attempted to login multiple times at different times. I've deleted the user and added twice. Keeps getting the same error message. Please help!

  • Ross Wickman
    4 years ago

    Is the user you created an IAM user or an Identity Center (SSO) User?

Topics
Management & GovernanceSecurity, Identity, & Compliance
Tags
AWS Identity and Access ManagementAWS Management ConsoleAWS Account Management
Language
English

asked 4 years ago427 views

1 Answer
0

Hi, please, create a support case for a Support Engineer to work with you and find out what's happening. https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

AWS

answered 4 years ago

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