'Show view' block - can we now serve up an interactive message via chatbot to a customer without them having to provide an initial prompt?

Question

As I understand it, the 'show view' block allows interactive mesages to be displayed without the need for a user input or prompt. The documentation surrounding this suggests that the interactive messages will only display on the Amazon Connect workspace. My question is - can this same feature be applied and used within a customer - so a customer, as soon as they open the chat widget, are presented with an interactive message/question rather than being prompted for a typed input...?

Any advice surrounding this would be much appreciated.

Answer

Hello,

Yes, now we can invoke Views in the chat flow using the Show View Block for end users, in the same way that you would configure this for your agent, this will provide end users with interactive UI instead of typing. However the UI dependency is on how you are configuring the view and taking inputs. Below document provides the basic overview:

++ https://docs.aws.amazon.com/connect/latest/adminguide/step-by-step-guides-chat.html

1. Create a flow having show view block, which gives option for end user to choose. For example  luggage claim flow in [blog](https://aws.amazon.com/blogs/contact-center/getting-started-with-step-by-step-guides-for-the-amazon-connect-agent-workspace/) 
2. Create a communication widget for chat using the same flow, embed Widget script in your site
3. When end user open chat widget they will be prompted with the interactive UI

Please note: For end user the show view block is invoked directly in main flow, for Agent you need to invoke show view block by a handler flow

'Show view' block - can we now serve up an interactive message via chatbot to a customer without them having to provide an initial prompt?

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