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AmazonDCV / NiceDCV Issues With Intel Macs

0

We have been testing using the latest AmazonDCV version on Rocky 9.4 EC2 instances (specifically, g6.8xlarge).

We have noticed an issue that has happened to at least two users where they experience less than optimal response and performance, as well as an issue where the remote Rocky machines will randomly turn into a blueish-green screen. This issue happens randomly and can only be fixed by either closing the session and reopening it again, or resizing the windows and then sizing them back (usually they are in full screen and then they need to resize out of full screen and back, unsure if it happens when not in full screen).

I have attached screenshots and a cleint log of the issue below – the only thing I can say they have in common is they are using MacOS 15 and they are using Mac Intel hardware (ie: not the Apple M1, M2, etc. chips). Is this a known issue? Any help?

Hung Screen Client DCV version

asked a year ago192 views

1 Answer
-1

Yes, there is a known issue with Intel-based Mac devices when using Amazon DCV that can cause visual artifacts and performance problems. Based on your description of the blueish-green screen and the fact that this is happening specifically with Intel Mac hardware, this appears to be similar to documented issues with streaming services on these devices.

The issue you're experiencing with the blueish-green screen and performance problems on Intel Mac devices is likely related to graphics rendering or encoding/decoding issues specific to that hardware platform. The fact that resizing the window or closing and reopening the session temporarily resolves the issue suggests it could be related to how the DCV client handles screen rendering or buffer management on Intel Mac hardware.

Some potential workarounds you could try:

  1. Update to the latest DCV client version if you haven't already (though your screenshot shows you're using a recent version)

  2. Have affected users try using a different browser or the native DCV client application if they're currently using the web client

  3. Consider redirecting users on Intel Mac devices to use Chrome instead of Safari (if they're using Safari)

  4. Check if there are any specific display settings or graphics options in the DCV client that could be adjusted

  5. Monitor for any upcoming DCV client updates that might address this issue, as Amazon regularly releases fixes for visual and performance problems

If the issue persists, you might want to open a support case with AWS to report this specific problem with Intel Mac hardware on macOS 15, as they may have additional troubleshooting steps or could prioritize a fix if it's affecting multiple customers.
Sources
Known Issues & Workarounds in the IVS Web Broadcast SDK | Low-Latency Streaming - Amazon IVS
Release notes and document history for Amazon DCV - Amazon DCV

answered a year ago

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