Free Tier Service

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Dear Support Center, I hope to stop use the free tier service that belongs to me, otherwise additional fee would bother me continuously. However, I could not figure out how to terminate the service. Can you support me directly please?

Sincerely, H.S.Yang

4 Answers
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Hello,

I am so sorry to hear about this concern.

Our Support team is more than happy to look into this for you. I recommend reaching out by creating a support case here: http://go.aws/support-center.

If you prefer, you can also request a call through our Support Center by following the instruction found here: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/.

Best regards,

— Aimee K.

MODERATOR
answered a month ago
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Hello,

I'm having a similar problem, and AWS is billing a service that I can't terminate (RDS + Aurora). The guides suggest:

  • Sign in to the AWS Management Console and open the Amazon RDS console at https://console.aws.amazon.com/rds/.

  • In the navigation pane, choose Databases, and then choose the DB instance that you want to delete.

  • For Actions, choose Delete.

  • To create a final DB snapshot for the DB instance, choose Create final snapshot?.

  • If you chose to create a final snapshot, enter the Final snapshot name.

  • To retain automated backups, choose Retain automated backups.

  • Enter delete me in the box.

  • Choose Delete.

but I haven't an instance, nor a db. Nothing to delete here! The costs are running crazy and I cant' stop them.

Support cases created, answers unsuccessfull (copy&paste?).

Fabrizio

answered a month ago
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Hello Fabrizio,

I'm so sorry to hear about this, it's not the experience we strive for. I've passed these concerns along internally for further review & visibility into your case.

For your privacy, we're unable to discuss account or case details via this platform.

In order to have your question directly addressed, kindly reply with your concerns to your most recent email correspondence from our Support team. Also, your support case can be updated by logging in here: http://go.aws/support-center.

If you have any additional questions or concerns, check out this article to see how you can request a call through our Support Center: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/.

We thank you for your patience as we work to resolve this.

Best regards,

— Aimee K.

MODERATOR
answered 23 days ago
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Hello Aimee,

I thank you for the answer.

I have already solved with your wonderful support team with a support case.

You've been great.

Have a nice day

Fabrizio

answered 22 days ago

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