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AWS support plan in the consolidated billing

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Hi, I have an AWS Organization with consolidated billing set up, and some accounts with Business support plan enabled. However, I don't see the Business support plan charge neither in the consolidated billing nor in the individual billing report. The only information regarding support plan is the payer account charge for the Business support plan. Where can I find the information for the other accounts in the billing report ?

1 Answer
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In an AWS Organization with consolidated billing, AWS Support fees are calculated independently for each member account, even though you may not see the charges directly in the consolidated billing report. The Business Support plan charges for individual member accounts are not typically included in the organization's overall consolidated bill.

Instead, AWS calculates the support fees separately for each account that has subscribed to the Business Support plan. These charges are based on each account's monthly AWS usage, subject to a monthly minimum.

To find the information for the other accounts' support plan charges, you should look at the detailed billing information for each individual member account. The management account (payer account) of the organization can access a cost report for each member account.

It's important to note that typically, an AWS Support subscription for a member account does not apply to the entire organization. Each account subscribes independently to its chosen support plan.

If you're having trouble locating these charges, you may want to:

  1. Check the detailed billing reports for each individual member account that has the Business Support plan enabled.
  2. Review the AWS Cost Explorer data for each account, which should show the support charges.
  3. Contact AWS Support directly if you still can't locate the charges, as they can provide more detailed information about your specific billing situation.

Remember, while consolidated billing offers many benefits like combined usage for discounts, certain charges like AWS Support fees are still calculated and applied at the individual account level.
Sources
AWS Support charges for accounts in an AWS Organizations - AWS Billing
Consolidating billing for AWS Organizations - AWS Billing

answered 2 years ago

AWS
EXPERT

reviewed 2 years ago

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