Would a software provider on AWS Marketplace get paid if a user decides not to pay for the used resources?

Question

I haven't found any information in documentation and i'd be grateful for the answer.

Would a software provider on AWS Marketplace get paid if a customer decides not to pay for the used resources?

In e.g.: a customer subscribes for ISV's software and uses it for a while. But when it comes a payday they do not have enough money on their account and thus cannot pay. As all the payments are made through Amazon, does the ISV get money for that customer even if the customer hasn't paid?

When does Amazon pay money to ISV for a customer's consumption: monthly while customer's subscription is active (even if they do not pay) or only after they paid money to Amazon?

Accepted Answer

A software provider on AWS Marketplace would not typically be paid if a user decides not to pay for the used resources. The user would be responsible for paying for the resources they used, and the software provider would typically only be paid if the user chooses to purchase or subscribe to their software. However, the details of payment and billing may vary depending on the specific terms and conditions of the software provider's listing on the AWS Marketplace.

Answer

Hey,

It's a bit of a confusing scenario, isn't it? Based on what I've gathered, here's my take on it:

As far as I know, in the situation you described, a software provider on the AWS Marketplace might not receive payment if a user decides not to pay for the resources they used. Generally, the user is responsible for paying for the resources they've utilized. The software provider would typically only receive payment if the user actually purchases or subscribes to their software.

It's kind of like going to a restaurant and ordering a meal. If you eat the meal and then can't pay the bill, the restaurant doesn't get paid for that meal. Similarly, the software provider's payment is often contingent on the user fulfilling their financial obligations.

In terms of Amazon's payment process, they typically pay the software provider based on the user's subscription. So, if the subscription is active, there might be a payment even if the user hasn't paid yet. However, this could vary based on the specific arrangements between Amazon and the software provider.

Remember, communication is key, so [reaching out](https://andersenlab.com/services/custom-software-development/sme-software-development) to AWS support might be a wise step to clarify things further.

Would a software provider on AWS Marketplace get paid if a user decides not to pay for the used resources?

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