Skip to content
By using AWS re:Post, you agree to the AWS re:Post Terms of Use
AWS re:Postre:Post
About re:Post

Created amazon connected instance, but not able to claim atleast one phone number

0

Getting below errror when i try to claim Phone number on newly created amazon connect instance. Please try again. If you need help, contact AWS Support. The allowed limit for claimed phone numbers has been exceeded for your instance

  • Lazarus2070
    a year ago

    From what is shown in documentation this is a known issue that requires a support case.

    In documentation it shows under Connect Quotas- Phone numbers per instance: 5 Under Default value there is a note that says - It's possible to get an error message that "You've reached the limit of Phone Numbers," even if it's the first time you've claimed a phone number. All the issues that cause this error message require help from AWS Support to resolve.

    I submitted a case in the Service Quotas Service. Hopefully it will be resolved shortly.

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon Connect
Language
English
asked a year ago448 views
1 Answer
1

Please search for "Phone numbers per instance" on this page. You will need to create AWS Support ticket to resolve this issue.

https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html

AWS
answered a year ago
  • Sammy
    7 months ago

    This is completely incorrect information provided in the documentation. I am facing the exact same issue where instance is there without any number and yet it says limit exceed. When i raised the case , support team says , we can not do anything about it. First use the instance fully. I mean how can i use any instance where I was not able to claim any number at all.

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Relevant content