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IVR Selection not working on smart phones

0

We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not made any changes to our flow and it just started to this issue. Did anyone had a similar issue and how could you fix this issue.

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
Teja
asked 3 months ago179 views
2 Answers
0

No, this problem is still persisting.

Teja
answered 3 months ago
  • dmacias
    2 months ago

    Is it on specific carriers? I would open a ticket with AWS as I have to imagine there's some issue with their telecom layer.

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I suspect this was a temporary issue or isolated to a single carrier, can you confirm?

david

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dmacias
answered 3 months ago

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