IVS (Interactive Video Service) Not Creating Recording

Question

This afternoon we had a live stream using IVS and for some reason the system simply failed to create the required recording on S3. How can one check to see what might have gone wrong. The recording settings have been checked and were correct. We had other streams today and all completed recording on S3 correctly.

Roman Chekmazov · Answer

I would suggest to open support case in AWS support. But here is basic troubleshooting guidance: https://docs.aws.amazon.com/ivs/latest/LowLatencyUserGuide/troubleshooting-faqs.html#autorecord-s3-missing-content

Quental, Nuno · Answer

A couple of things that usually contribute to IVS recordings not to be stored in the expected S3 bucket location:

1) If the merge fragmented streams feature is enabled, some content may be in another recorded session.

2) If the overall stream duration was less than 10 seconds or the content of the stream was missing (i.e., stream starvation occurred), recorded content may be missing as nothing was generated.

Mike-ME · Answer

Adding to the comment above, the link details checking Amazon EventBridge for state transitions from the Amazon IVS channel.

If there was no S3 recording for the channel under question, perhaps confirm that the S3 bucket is in the same AWS account as the IVS channel, or the AWS account has access to the bucket in another account.

Also, it may be helpful to confirm the correct subdirectory was created. The Record to S3 feature in in Amazon IVS will create the following subdirectory structure.
/ivs/v1////////

IVS (Interactive Video Service) Not Creating Recording

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