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Hello,
I apologize for the concerns and any inconveniences this has caused, Vivek. This isn't the experience we aim for & we want to make sure you get the assistance you need. I was able to locate your case, and I want to let you know that your voice has been heard, and your comments have been noted for our Support team to further review. I recommend keeping an eye on your inbox for further communication from our Support team.
— Thomas E.
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