CloudShell not working in region eu-west-1

Question

The CloudShell in region `eu-central-1` is not working anymore for any of our accounts (I have tried 4-5 different ones that we use). 
It used to work well and nothing changed in our set up.

The error I get is:

```
Preparing your terminal...
Failed to open session : Timed out while opening the session
Trying to open session (Retrying. Attempt #1)
Connection is lost. Refresh the browser to re-establish the connection.
Failed to open session : Timed out while opening the session
Trying to open session (Retrying. Attempt #2)
Connection is lost. Refresh the browser to re-establish the connection.
```
This continues and it is not solved by refreshing the browser, nor restarting the cloudshell.

The account seems to work fine in other regions like `us-east-1`.

Giovanni Lauria · Answer

If AWS CloudShell is not working in a specific region (eu-central-1) for multiple AWS accounts, and it was previously functioning without issues, you can try the following steps to troubleshoot the problem:

Check Service Status: Verify the status of AWS CloudShell in the eu-central-1 region by visiting the AWS Service Health Dashboard. Look for any reported incidents or service disruptions that may be affecting CloudShell.

Check Network Connectivity: Ensure that there are no network connectivity issues from your location to the eu-central-1 region. You can use tools like traceroute or ping to test connectivity.

Browser Compatibility: Try accessing AWS CloudShell using a different web browser or in incognito/private mode to rule out any browser-related issues.

Clear Browser Cache: Clear your browser cache and cookies and then try accessing CloudShell again to see if it resolves the issue.

Check IAM Permissions: Ensure that the IAM users or roles used to access CloudShell have the necessary permissions. Verify that there are no explicit Deny policies or permission restrictions that could be causing the issue.

CloudShell not working in region eu-west-1

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