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You can use the mailbox simulator to simulate complaint events in order validate that your event destinations are configured correctly.
answered a year ago
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Thank you! Although this didn't fix the issue, it did lead me to what the problem was. In short, under Verified identities list, each identity has it's own "Notifications" list where you can configure the SNS Topic for Bounces and Complaints. At some point in the distant past I'd set up Bounces but not Complaints. Because it's an old identity it had no default configuration set configured so I was barking up completely the wrong tree there...