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This is a nuanced conversation and requires deeper dive. I would recommend to contact your AWS Account team and AWS Connect Specialist SA to go over the available options to meet your requirements.
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This is not going to be possible with what’s publicly available. If you can talk to AWS they might have some up coming feature that might help, but out of the box you need to hair pin the call back and forth and figure out some sort of translation table that both systems can use to track the call.