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There's nothing build in and what you linked is the most straight forward way to do this, but is not perfect. I strongly discourage customer to play position in queue or expected wait time. This sets a wrong expectation that can easily be missed. Consider a network glitch and half your agent log off. Being 10th in queue with 10 agents logged in and 2nd in queue with 1 agent logged in are completely different experiences.
david
answered a year ago
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Customer has already implement EWT for the amazon connect and would like to add PIQ. Do you know if we have any PFR created for position in queue functionality.
Thanks, Karthik
answered a year ago
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