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Technical Support tickets still unassigned

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Hello, we have technical support tickets that are still unassigned well after 24 hours. How can these tickets be escalated such that they get assigned? Example Case ID: 9617504851

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Support CaseAccount Support
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English
AWS-User-3062658
asked 3 years ago407 views
1 Answer
0

Hello,

I'm so sorry for the delay you've experienced in receiving assistance. I've passed your concerns along internally. Please note expected wait times for Developer Support cases as listed in our chart: https://aws.amazon.com/premiumsupport/plans/. Cases are answered in the order received; due to the weekend, wait times may be extended. We appreciate your patience.

Best regards,

AWS Support - Ann

profile pictureAWS
EXPERT
AWS Support - Ann
answered 3 years ago

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