1 Answer
- Newest
- Most votes
- Most comments
1
Your comment is not a 100% clear, so I’m going to take a guess at what you’re asking. Yes, hierarchies can be used as org units, but not everything can be assigned to the agent hierarchy. For example, status are not, nor queues, nor routing profiles. Only agents.
david
answered a year ago
Relevant content
- AWS OFFICIALUpdated 6 months ago
- AWS OFFICIALUpdated 7 months ago
- AWS OFFICIALUpdated a month ago
- AWS OFFICIALUpdated a month ago