Use Agent Hierarchy as Organization groups

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Using agent heirarchy need to work like the Organization groups, each heirachy groups suppose to have separate statuses, separate routing profiles for the every agent hierarchy. And we need full uses of Agent heirarchies,, we came to know we uses for the Agent filters on the reporting purposes. Or any other special uses available.

Aanto
asked a year ago202 views
1 Answer
1
Accepted Answer

Your comment is not a 100% clear, so I’m going to take a guess at what you’re asking. Yes, hierarchies can be used as org units, but not everything can be assigned to the agent hierarchy. For example, status are not, nor queues, nor routing profiles. Only agents.

david

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dmacias
answered a year ago

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