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If you don't have a last name on your ID proof, AWS has a specific policy to address this situation for certification exams. According to AWS certification policies, if you only have a first name or last name, you should add a period (".") to the empty first or last name field when creating your AWS Training and Certification account.
Alternatively, you could try a few other approaches:
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Use a hyphen or space in the last name field. For example, if your name is "John" on your ID, you could try entering "John -" or "John " (with a space) in the last name field.
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If the system doesn't accept special characters or spaces, you could try entering your first name in both the first name and last name fields.
The most important thing is to ensure that whatever you enter matches the information on your ID proof as closely as possible to avoid any issues during the certification process.
If you've already raised a support case with AWS and haven't received a response, you may want to try contacting Pearson VUE support directly. They often offer a live chat option, which can be found in the email you received for your certification appointment. They may be able to provide more immediate assistance or guidance on how to proceed with your specific situation.
Remember, it's crucial to have your name in the certification account match your ID to avoid any problems on the day of your exam.
Sources
AWS Certification account last name update - it's urgent | AWS re:Post
Hi I am accepting this answer as first name and last name both the same. Hope this will be ok.
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Hi Vaishali Did your issue got resolved as I am facing the same situation.