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/AWS Connect + AWS Lex Send Multiple Messages/

AWS Connect + AWS Lex Send Multiple Messages

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We are using AWSLex with AWS Connect. Our Api creates interactive messages (https://docs.aws.amazon.com/connect/latest/adminguide/interactive-messages.html) and sends it to the chat. Is there any way to send multiple messages via api? Sometimes we want to display some explanation and in next message we want to ask question with options. Is there anyway to do this?

Thank you

3 Answers
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You can do this using message groups: https://docs.aws.amazon.com/lexv2/latest/dg/API_ResponseSpecification.html

You can have multiple groups of messages (up to 2 variations per group), and Lex will return one message per group.

answered 4 months ago
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Hello, Actually that is not what I am asking for. I want to send 2 messages together, For example Message 1: "Congratulations your appointment is created!" Message 2: "Your appointment details are...."

I want to send these both to the client in this order.

PS: I am using Lexv1.

Thank you

answered 4 months ago
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In Lex v2 JSON for Messages is a list, not a key pair as it was in v1. So, if you want to send multiple messages, try Lex v2 and enter into messages list as many messages as you need.

{ "sessionState": { "dialogAction": { "type": "Close" }, "intent": { "name": "Hello", "state": "Fulfilled" } }, "messages": [ { "contentType": "PlainText", "content": "Hi" }, { "contentType": "PlainText", "content": "How are you?" }, { "contentType": "PlainText", "content": "How may I help?" } ] }

answered 20 days ago

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