SES Production Request Not Yet Actioned

I understand your frustration with the delay in processing your SES Production Access request. This situation is actually not uncommon, and many users have reported similar experiences.

Processing times for SES Production Access requests can vary significantly. While some requests might be processed quickly (like port 25 restriction removals which can be handled within 12 hours), SES production access requests often take longer - sometimes several days or even more than a week in some cases.

The AWS SES team typically needs time to thoroughly review the details provided in your request before making a determination. They may be processing your request even if you haven't received a direct response yet.

While waiting, I recommend:

1. Continue monitoring both your support case and your email inbox for any updates or requests for additional information.

2. Check if there are any "More information needed" notifications in your case that might require your response.

3. If a significant amount of time passes (more than several days), consider following up on your case through AWS Support. The chat option can be effective for inquiring about the status.

4. Ensure you've selected an appropriate severity level for your case, as response times can vary based on this.

While the wait can be frustrating, especially when it impacts your business operations, AWS is generally diligent in processing these requests, but the timeline can vary based on various factors.
Sources
AWS SES | Production level request | No response even after 72H | AWS re:Post
SES: Production Access | AWS re:Post
No Response to Support Ticket | AWS re:Post
Follow-up on Production Access Request for Amazon SES (Case ID: 175039455400849) | AWS re:Post