Status: 5.1.1 Amazon SES has suppressed sending

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I have a website kellystaxi.com and i have google suite email bookings@ekllystaxi.com and it is verified with aws ses with but domain and email but after few weeks my emails from the website and its bookings goes to spam with delivery email notification

The exact error I got is:

Reporting-MTA: dns; amazonses.com

Remote-MTA: dns; amazonses.com Final-Recipient: rfc822; bookings@kellystaxi.com Action: failed Diagnostic-Code: Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html Status: 5.1.1

Can any me help me to fix the issue

asked 2 years ago1761 views
1 Answer
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When this notification is returned:

Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address is returned when the address is on the SES Global Suppression List

This happens when SES attempts to deliver a message and it bounces multiple times Check and make sure the email address is valid and the recipient mail server is able to receive mail at that address

https://aws.amazon.com/premiumsupport/knowledge-center/ses-suppression-list-sending-quota/ https://docs.aws.amazon.com/ses/latest/dg/sending-email-global-suppression-list.html


For being placed in the spam folder make sure you are authenticating your email sent through SES with DKIM, SPF. and DMARC to help avoid being placed in the spam folder

https://docs.aws.amazon.com/ses/latest/dg/email-authentication-methods.html

AWS
SUPPORT ENGINEER
answered 2 years ago

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