Root login redirects to AWS signup
0
Problem:
- I have an AWS account that I was previously able to access using root credentials.
- When I try to log in now, I am redirected to the AWS signup page.
What I've tried to this point:
- My account is still active, the services are running and I'm receiving monthly invoices at the root email
- I've confirmed that the root email is correct and can reset my password.
- Since I cannot log into the account, I cannot create a support ticket with AWS to help. I tried contacting amazon.com support but they referred me back to AWS.
- I've tried clearing cache and even installed a new browser to attempt login, but had the same issue with redirect
Has anyone else had a similar redirect issue? Any thoughts on how to resolve?
1 Answer
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Hi There
You can contact AWS Support using this form
https://support.aws.amazon.com/#/contacts/aws-account-support/
Also check out this StackOverflow post
https://stackoverflow.com/questions/47651648/aws-sign-in-loop-cant-access-the-portal
Matt-B, the fix in the stackoverflow link you provided fixed my issue, thank you!
For anyone else having the same issue, here is the fix that worked for me:
- Change your Amazon email address on www.amazon.com - You can use the same email address by using this trick. Change myemail@gmail.com to myemail+amazon@gmail.com
- Use the lost password recovery on the AWS login site to recover the password for the former email address (i.e. myemail@gmail.com).
- Use the new password to login on the AWS console with the former email address (myemail@gmail.com)
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Hello, I removed your email address image as it's not best practice to share that data on a public forum.