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Amazon Connect Chat - CSMService not initialized client error

0

We are using Amazon Connect Chat widget and everything works fine, except we keep getting this error every few seconds in the Console log of the client:

ChatJS-csmService: CSMService is not initialized yet. Adding metrics to queue to be published once CSMService is initialized

This follows an error fetching connect-csm-worker.js from my cloudfront origin. We did set CORS correctly in the Chat widget configuration. Any insight is appreciated.

Thanks.

  • Danver
    a year ago

    I also have same problem.

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
TalkFirst
asked a year ago266 views
1 Answer
0

Have you confirmed your network/firewalls are allowing access to the client side metrics FQDNs: https://docs.aws.amazon.com/connect/latest/adminguide/ccp-networking.html

profile pictureAWS
AWS-User-rob
answered a year ago

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