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phone verification

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whenever I try to verify my number i got this error: Sorry, there was an error processing your request. Please try again and if the error persists, contact AWS Customer Support .

PS. I tried many numbers, also I created a case but no respond!!

asked a year ago493 views
2 Answers
0
Accepted Answer

It's Solved.

answered a year ago
  • brother how did you solve it, I'm in the same problem

-3

I understand you're experiencing issues with phone verification and seeing an error message despite trying multiple phone numbers. This is a common issue that can occur during AWS account verification. Here are some steps you can try to resolve this:

  1. Clear your browser's cache and cookies, then attempt the verification process again.

  2. Ensure you're entering your phone number correctly, including the country code and area code.

  3. Check that your phone has good reception and that international calls are enabled on your number.

  4. Try restarting your phone or using a different phone number if possible.

If you've already created a support case but haven't received a response, please note that cases are typically answered in the order they're received, and it may take some time for the support team to get back to you.

For faster resolution, you can request manual account activation through AWS Support:

  1. Go to the AWS Support console and choose "Create case"
  2. Select "Account and billing support"
  3. For Type, choose "Account", and for Category, select "Activation"
  4. In the Description section, explain your issue and provide a date and time when you can be reached
  5. For Contact methods, select "Chat"
  6. Submit the case

You can create a support case even if your account isn't fully activated yet. AWS Support should be able to help you resolve this issue and complete your account verification process.
Sources
Phone Number OTP Verification Failure | AWS re:Post
Can't Do the phone verifications for my new Account AWS | AWS re:Post
Upon entering my phone number and completing the captcha, an error occurred during the process of requesting a call from AWS | AWS re:Post
Phone number verification failure | AWS re:Post

answered a year ago

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