WorkMail Account Sending Limit Exceeded - Urgent Assistance Required

Question

I am experiencing an issue with my AWS WorkMail account where emails are bouncing back with the following error message:

“You have exceeded the sending limit for this account.”

This issue is severely impacting our operations as we rely on this WorkMail account for critical communications. I am unsure why this limit has been exceeded, and I would appreciate your prompt assistance in resolving this matter.

Details:

WorkMail Account: Hazel
AWS Account ID: 406543287010
Region: us-east-1
Error Message: "You have exceeded the sending limit for this account."
Additional Information:

I have not received any prior notification regarding limits on my account.
The email sending activity has not changed significantly in recent times.
Please advise if there are any immediate steps I can take to resolve this issue.
Thank you for your urgent attention to this matter. Please let me know if you require any further information from my end to expedite the resolution.

Riku_Kobayashi · Answer

Hello.

Are you using it in a way that exceeds the quota as described in the document below?  
https://docs.aws.amazon.com/workmail/latest/adminguide/workmail_limits.html

If you are not using the service in a way that exceeds the quota, there may be some kind of restriction on your AWS account, so we recommend that you open a case with AWS Support under "Account and billing".  
Inquiries under "Account and billing" can be made free of charge.  
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

WorkMail Account Sending Limit Exceeded - Urgent Assistance Required

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