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Hi there,
In order to have this matter looked into comprehensively, we recommend reaching out to our Account & Billing support team via a case as they'll have insight into your account activity: https://support.console.aws.amazon.com/support/home.
If you'd like to speed up their response time, please don't hesitate to make use of our chat / call option: https://repost.aws/knowledge-center/aws-phone-support.
Kind regards,
— Rafeeq C.
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Thanks, I've opened a case.