Route 53 Subdomain No Longer Working

0

My client's website was originally created/hosted on Wix. A related web app subdomain was created and hosted on Route 53. Both were working, but there were some issues. The original website hosting was transferred to a Route 53 host zone whose NS points to Wix. The subdomain, app.mylandscapedesign.com now just returns This site can’t be reached, DNS_PROBE_FINISHED_NXDOMAIN.

Relavent details:

  • The Domain Details within the Registered Domains screen show the two Wix name servers I was provided, ns11.wixdns.net and ns10.wixdns.net.
  • The Hosted Zone details show the four AWS name servers.
  • The NS record within the Hosted Zone shows those same four AWS name servers
  • There is an NS record for the subdomain (app.mylandscapedesign.com) within the primary Hosted Zone with a value of the four AWS name servers provided within the subdomain's hosted zone.
  • The Hosted Zone of the subdomain has an NS record with value matching the four AWS name servers provided in the subdomain Hosted Zone details.

Thank you in advance for your help

1 Answer
3

It seems like there might be a mismatch in the DNS configuration between Wix and Route 53, which is causing the subdomain to return the DNS_PROBE_FINISHED_NXDOMAIN error. Please check on below:

  1. Verify Name Server Configuration: o Ensure that the domain's name servers (set at the registrar) point to the correct Route 53 name servers. If the domain is still pointing to Wix's name servers (ns11.wixdns.net and ns10.wixdns.net), Route 53 records won't be used. o Update the name servers at the registrar to the four AWS name servers listed in the Route 53 Hosted Zone.
  2. Check Subdomain NS Records: o In the primary Hosted Zone, confirm that the NS record for app.mylandscapedesign.com points to the correct name servers for the subdomain's Hosted Zone. o If the subdomain has its own Hosted Zone, ensure that its NS records match the name servers provided by AWS for that Hosted Zone.
  3. Test DNS Resolution: o Use tools like dig or nslookup to check the DNS resolution for app.mylandscapedesign.com. This can help identify where the resolution is failing (e.g., at the registrar, Route 53, or elsewhere).
  4. Propagation Time: o If you've recently updated the name servers or DNS records, it might take some time (up to 48 hours) for the changes to propagate across the internet.
  5. Remove Conflicting Records: o If there are conflicting records (e.g., CNAME and A records for the same subdomain), DNS resolution might fail. Ensure that the records for app.mylandscapedesign.com are correctly configured.
  6. Wix and Route 53 Integration: o If the main domain is still hosted on Wix, ensure that Wix supports subdomains hosted on external DNS providers like Route 53. Some configurations might require additional steps or settings in Wix.
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answered a month ago
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