Codec for recording in AWS connect

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What is the codec Amazon connect uses to record its call recording .wav files ? I understand that AWS Elemental MediaConvert, can convert the codec to another. However, what I am looking for is the exact codec in which .wav files are recorded in AWS Connect.

Cloud9
asked 4 months ago45 views
2 Answers
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The codec is PCM S16 LE. 8000 Hz 16bit.

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dmacias
answered 4 months ago
  • Thank you. may I please get the link in AWS documents that provides info about the same ?

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I couldn't find any documentation to support this. I went and look at the recording on one of my environments to validate.

david

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dmacias
answered 4 months ago

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