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Codec for recording in AWS connect

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What is the codec Amazon connect uses to record its call recording .wav files ? I understand that AWS Elemental MediaConvert, can convert the codec to another. However, what I am looking for is the exact codec in which .wav files are recorded in AWS Connect.

Topics
Application IntegrationBusiness Applications
Tags
Amazon ConnectCall Center Operations
Language
English
Cloud9
asked 2 years ago567 views
2 Answers
0

The codec is PCM S16 LE. 8000 Hz 16bit.

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dmacias
answered 2 years ago
  • Cloud9
    2 years ago

    Thank you. may I please get the link in AWS documents that provides info about the same ?

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I couldn't find any documentation to support this. I went and look at the recording on one of my environments to validate.

david

profile picture
dmacias
answered 2 years ago

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