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Hello, During the snapshot creation, the backup process utilizes the VMware API to create a snapshot. The above message indicates that this call failed. There are no calls during this process to reboot the VM. You can turn on the Backup Gateway and vCenter interactions by using step 5 here: https://docs.aws.amazon.com/aws-backup/latest/devguide/working-with-hypervisors.html#edit-hypervisor
You may need to involve VMware support for further investigation. The logs above will give you the interaction details.
AWS would be happy to debug further if you can create a support case with AWS and provide details of the Gateway. Thank you
answered a year ago
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