One account data is missed (Quick Start) system manager -- multi-accounts

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Hi I am using SSO with multi-accounts and try to set up System Manager by Quick Start in the main account. I found one account information is missing from the list of configuration details table but other data from the other two accounts are coming fine. As for the reference, I logged in a main account as a federated user with administrator access, but I found the same even I logged in as root user. What I missed here?

Please advise me

1 Answer
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Hello,

Warm Greetings !

Based on the above details, it seems you are trying to use "Quick Setup" feature of Systems Manager, where one of the account information is missing which is part of your Organization.

However, after reviewing the details around the account used to create this post, I can see that there is only 1 account in this Organization and no member accounts are present. Hence, based on this,

  • either the accounts have been removed from your Organization which is the reason they are not shown
    OR
  • else you have opened this post from a different Organization than the one being used in above use-case.

If the post is opened from an account which is part of different Organization, I will not be able to review your resources as we as AWS Support Engineers do not have access to Cross account resources as per the Security best practices.

So, in order to confirm if all the accounts are shown, I would request you to first login into your Management account of Organization (i.e. the account used to create the Organization) and confirm the accounts which are shown as part of this Organization in the Organization console.

This will confirm what accounts are part of your Organization and ideally all of them should be shown in the configuration page.

AWS
SUPPORT ENGINEER
answered a year ago
  • Hi. @Gurjot Thanks for the kind reply. I have posted this as an administrator from the management account of the organization. In addition to that, I can still see all other accounts at 0000000.awsapps.com/start#/ and I am able to switch over to other accounts . Therefore, neither cases of the conditions you mentioned above might not apply.

  • Hi @Gurjot...My bad! ^^ I was logged in as the root user....I was confused with the notification email and root user.

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