I want to achieve the Voice Mail in amazon connect

Have you looked at Voicemail Express for Amazon Connect?

https://github.com/amazon-connect/voicemail-express-amazon-connect

To achieve voicemail functionality in Amazon Connect, you have a couple of options:

1. Voicemail for Amazon Connect: This is a guidance solution provided by AWS that helps you implement voicemail capabilities in your Amazon Connect contact center. It allows callers to leave messages when agents are unavailable, which can then be retrieved and managed by your team.

2. Personalized voicemails using Amazon Lex and Amazon Connect: This approach allows you to create a more sophisticated voicemail system. Here's a brief overview of how it works:

   • Set up an Amazon Lex bot and integrate it with your Amazon Connect instance.
   • Create contact flows, including a Voice Mail Drop flow for leaving messages and an Outbound Whisper flow for handling outbound calls.
   • Configure quick connects, call queues, and routing profiles in Amazon Connect.
   • When an agent wants to leave a voicemail, they can use the Contact Control Panel in Amazon Connect to place an outbound call using a quick connect.
   • The system will use Amazon Lex to estimate the appropriate time to wait before leaving the message, ensuring it starts after the customer's voicemail greeting.
   • The voicemail message is then automatically left on the customer's voicemail box.

This solution not only allows for leaving voicemails but also provides the capability for personalized, automated voicemail messages, which can improve customer experience and save time for your agents.

To implement either of these solutions, you'll need to configure your Amazon Connect instance appropriately and may need to set up additional AWS services like Amazon Lex, depending on your chosen approach. Remember to test your implementation thoroughly to ensure it works as expected in your specific use case.
Sources
Voicemail for Amazon Connect - Voicemail for Amazon Connect
Personalized voicemails using Amazon Lex and Amazon Connect | AWS Contact Center