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Maintenance alerts are sent via PHD and email to the customers. Email notices are sent to the contacts listed under the root account and often missed by customers due to the fact that the account email is tied to one team whereas the notice may be related to a service used by another team. Most common are the VPN/DX maintenance alerts in my experience. PHD Health Tools can used to add some automation in such cases as it allow Chime/Slack integration among other and could be helpful
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